Fonterra KickStart Breakfast
Fonterra wanted to create a new web application to manage all their school programmes in one place. This would allow participating schools to manage their own memberships within the programme(s) they were enrolled in and enable Fonterra administrators to manage the programmes.
Satellite explored all the requirements across the different in-school programmes from both Fonterra’s administrative point of view and the participating schools' needs. This led to developing a solution that consolidated all requirements into one point of truth for all in-school programme management.
The Challenge
The Community Engagement team at Fonterra is not a large team, so the tool needed to automate workflows wherever possible, so that managing 1400 schools could be achieved by a small number of people. We provided a triggered task system to help manage changes and requests from schools in an efficient and orderly way. Tasks can be generated from a number of school related changes, and auto assigned to the right admin team member for approval.
The Community Engagement team at Fonterra are extremely knowledgeable subject matter experts on their Kickstart Breakfast programme. Satellite regularly hosts workshop sessions with the team to reflect on recent feature enhancements, and discuss requirements for future improvements. The Community Engagement team’s input was crucial in shaping the solution to meet both administrative requirements and participating schools’ needs.
The Solution
Approximately 1,400 member schools can log in to their respective portals to manage their memberships, update school details such as school role, participation numbers and their milk and Weet-Bix requirements. Once a term, all schools are invited to step through a simplified reenrollment flow where they can update any of their details as part of the reenrolment for the next term and confirm the quantities they will require.
The Kickstart Breakfast portal is a business solution that embraces continuous improvement. The team of administrators at Fonterra use the solution as their primary tool to run the logistics of Kickstart Breakfast every day. Satellite and Fonterra meet weekly to discuss new features and enhancements and confirm requirements.
The Result
The solution is successfully running Fonterra’s breakfast programme Kickstart Breakfast into its 6th year, showcasing the effectiveness and sustainability of the project. Through the process of continuous improvement and the effective partnership, we have been able to help Fonterra achieve a number of operational efficiencies, reduce wastage and improvements in sustainability.
Satellite also provides system support, maintenance and security services for the solution and regularly reviews and upgrades the technology to ensure it’s secure, available and performant. This programme of work ensures the solution is capable of continuous improvement, and ready for new features and enhancements.
